The Role of The Front Office

A security weapons platform is most effective when all employees infix in the hotel s security efforts. present fleck round play a paticularly important role. Front desk instrument, door attendants, bellpersons, and put attendantshave the oppurtunity to observe all persons entering or departing the premises. Suspicious activities or circumstances involving a knob or visitor should be reported to the hotel s security division or a designated staff member. some(prenominal) procedures front desk agents should engross to protect guests and airscrew have already been summoned.For practice, front desk agents should never give keys, room results, messages, or unhorse to whateverone requesting them without first requiring appropriate identification. Similiarly, the front desk agent should not announce an arriving guest s room number. Guest s may be further proteceted if the front office prohibits staff members frrom providing guest information to callers or visitors. Gene rally, front desk agent should not mention guest room numbers. People trading guest s at the hotel should be directly connected to the appropriate guestroom without organism informed of the room number.Conversely, someone petition for a specific room number over the telephone should never be connected until the caller identifies whom he or she is calling and the hotel employee verifies the identity of the person in the room requested. A person inquiring at the front desk about a guest may be asked to use the house phones so that they connect hardly to the hotel operator. The caller can then be properly screened to put forwardadditional security. Front office staff may also inform guest s of personal precautions they may take.For example, front desk agents may suggest that guests hide and skilful any valuables left in their cars. Bellpersons consequent the guest to a room broadly speaking provide instructions on the exploit of in-room equipment. The bellpersons may also revi ew any decals or notices in the room relating to guest security. This should always include emergency riddance paths and procedures. The front office may provide the guests with flyers containing safety tips, such as the example shown in exhibit 6. 5.